A turnover is not a house clean performed faster. It is a fixed sequence built around a hard deadline, and the parts that make it a turnover rather than a clean are the last two: restaging and reporting.
Part one: the reset
Bedrooms
- Beds stripped completely, including mattress protectors where used
- Remade with fresh linens from your on-site sets
- Pillows checked, fluffed and returned to their photographed arrangement
- Nightstands, lamps, headboards and switches wiped
- Under beds checked for items left behind
- Closets and drawers checked and emptied of anything a guest left
- Floors vacuumed or mopped
Bathrooms
- Toilet, tub, shower and glass fully cleaned and descaled
- Vanity, sink, faucet and mirror finished streak-free
- Used towels removed, fresh towels set from your sets
- Consumables checked and replaced from your supplies, with low stock reported
- Hair removed from drains, floors and corners — the single most-reported issue in short-stay reviews
- Trash emptied and the bin wiped
- Floor mopped edge to edge
Kitchen
- Dishes handled — washed or loaded and run, depending on the window
- Refrigerator checked and cleared of guest leftovers
- Counters, backsplash, sink and faucet cleaned
- Appliance exteriors wiped, microwave interior cleaned
- Coffee maker cleared and reset
- Cabinets checked for items left behind
- Trash and recycling removed from the property
- Floor cleaned
Living areas and throughout
- Surfaces dusted and wiped
- Upholstery checked and vacuumed, including under cushions
- Every guest touchpoint wiped: remotes, light switches, door handles, thermostat
- Entry area and any exterior door glass
- Balcony or patio swept and furniture wiped
- Floors vacuumed and mopped last
Part two: the restage
The guest booked from photographs. A property that is clean but arranged differently still reads as wrong. Restaging returns furniture, cushions, throws, towels and decor to the positions in your listing photos, so the first thirty seconds of the stay match the expectation.
Part three: the report
The cleaner is the only person who sees the property between guests. What they notice is worth as much as the clean itself.
- Damage and breakage
- Reported immediately, before the next guest can be associated with it.
- Linen and towel condition
- Stains that will not launder out, so you can replace before a guest notices.
- Consumables
- What is running low, from the supplies you keep on site.
- Maintenance issues
- Leaks, appliances not working, lights out — the things that generate a message at 10pm.
- Items left behind
- Found, noted, and set aside.
What is not included
Being direct about this saves everyone time. We are a cleaning company, not a property manager.
- Property management or guest communication
- Linen rental — we use the linens you keep on site
- Supply purchasing or restocking programs — we report low stock, you resupply
- Inventory management
- Key exchange or guest check-in
- Maintenance and repairs
- Off-site laundry
When a turnover is not enough
Turnovers keep a property presentable between guests. They do not reach inside cabinets, behind appliances or into window tracks. Budget for a deep clean or full move-out level clean once or twice a year, scheduled into a gap in your calendar.