This is one of the most common questions before a first booking, and the short answer is no. What matters is that access is set up properly once, rather than negotiated every visit.
Access options, and which works best where
| Method | Best for | Notes |
|---|---|---|
| Smart-lock guest code | Any property with one fitted | The cleanest option — you can revoke it at any time and you see when it was used |
| Garage or gate code | Houses and gated communities | Recorded once and used the same way every visit |
| Lockbox | Houses without smart locks | Simple and reliable. Place it somewhere not visible from the street |
| Key held on file | Long-term recurring customers | Tagged by reference rather than by address, and returned whenever you ask |
| Leasing office release | Apartment communities | Needs your written authorization with the office before the first visit |
| Front desk or concierge | High-rise condos and towers | Standing written authorization; most buildings log each entry |
What to tell us alongside the access method
- Alarm code and which door disarms it, if there is a system
- Which entrance to use, particularly where a rear or garage door is the practical one
- Where visitor parking is, in apartment and condo buildings
- Pets in the property and where they will be
- Any room that should not be entered
- Where to leave the key or how to secure the property on the way out
When being there is genuinely worth it
The first visit
Ten minutes walking the property and pointing out priorities, products and anything original saves a year of small corrections.
A first deep clean
The end-of-visit walkthrough is more useful when you can see the result and raise anything on the spot.
Move-out cleans
Worth being there at the end so you can photograph the property before handing over the keys.
Working from home during a visit
This is common and entirely workable. Tell us which room you will be in and the team sequences around it, cleaning that room at the end. If you have calls, say roughly when — vacuuming is the only genuinely loud part and it can be moved.
Security, practically
Cleaners are vetted and background checked before a first visit, and Hygiene Maids of Dallas is bonded and insured. Keys held on file are tagged by reference rather than address. If you would rather not leave a key at all, a smart-lock guest code gives you access control you can revoke yourself. More on bonding and insurance.